We use royal mail 2nd class recorded delivery for all of our UK deliveries and most of our orders are delivered within 4 days. You have the option during checkout to upgrade to 1st class Royal Mail Signed For (Recorded) delivery or Royal Mail Special Delivery (Monday to Thursday Only, Friday to Saturday not guaranteed). Orders over £60 will automatically qualify for free Royal mail 1st Class recorded delivery.
Order cut-off for all online orders is 4 pm GMT Monday to Friday and 11:15 am on Saturdays. Orders placed after these times will be treated, for the purposes of delivery, as having been placed the next working day.
** DUE TO ROYAL MAIL DELAYS WE HAVE NOW SUSPENDED NEXT DAY DELIVERY AS WE CAN NOT GUARANTEE YOUR PACKAGE WILL ARRIVE NEXT DAY VIA ROYAL MAIL, IF ANY ITEMS ARE NEEDED URGENTLY PLEASE CONTACT US TO ARRANGE ANOTHER METHOD OF SHIPMENT. THANK YOU.
**CHRISTMAS DISPATCH INFORMATION**
NOTE: NO online orders will be dispatched on the following days
24th December -CLOSED
25th December -CLOSED
26th December -CLOSED
27th December -CLOSED
31st December -CLOSED
1st January 2017 -CLOSED
2nd January 2017 -CLOSED
All other dates your order will be dispatched by 4 pm. Noble Vaping Shoreditch Store will only be closed Christmas Day and New Years Day, the store will be open all other days.
We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at [email protected]
Working days are defined as Monday to Friday (excluding bank and public holidays) – therefore any orders placed after 4 pm on Friday may not be processed until Monday but usually shipped Saturday morning before 11:15 am.
Royal Mail Signed For delivery requires a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
The Signed For service is insured up to the value of £50. We recommend choosing this option for all deliveries, offering it to our customers at a discounted rate.
If your order has not arrived within 5 working days please contact us with your order number immediately.
If you require any clarification on the above please feel free to contact us by emailing: [email protected]